Electronic Banking in India

By Dr. R.K. Uppal

Electronic Banking in India examines the evolution, development, and growing significance of electronic banking in the Indian financial system. The book explores how technological advancement has transformed traditional banking practices and introduced new ways of delivering banking and financial services to customers.

The book discusses major dimensions of electronic banking, including internet banking, mobile banking, ATMs, electronic fund transfers, digital payments, card-based services, and other technology-enabled banking channels. It considers the changing relationship between banks and customers as financial services become increasingly accessible through digital platforms.

Particular attention is given to the opportunities and challenges associated with electronic banking, including customer convenience, service quality, operational efficiency, security, privacy, risk management, financial inclusion, and technological adoption. The book also provides a broader understanding of the role of electronic banking in modernizing the Indian banking sector.

With its focus on the Indian context, the book is useful for understanding the interaction between banking, technology, finance, and customer behaviour. It will be valuable to students, researchers, teachers, banking professionals, financial institutions, and readers interested in the development of technology-driven financial services in India.

Overall, Electronic Banking in India provides an informative perspective on the transformation of banking through technology and the continuing evolution of digital financial services.