The Hotel Industry is Subject to deep currents of change set in motion as economic and social systems shaped in the industrial era evolve to a knowledge- based era driven by technology advances. In this period of global transition, it behooves hotel organizations to examine the key factors that will not only define success, but the ability to survive in coming years. This book helps readers develop the wide ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. It uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. It will be an invaluable book for those interested in learning more about a hotel's front office.