GRIT, GUTS AND GUMPTION : BY RAJESH CHAKRABARTI (HARDCOVER) OLD

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This is the story of the carefully planned resurgence of the State Bank of India (SBI) from a laid-back incumbent under threat from private players to a customer-oriented competitive organization that has outperformed rivals despite several constraints. The leadership at SBI succeeded in reshaping perspectives and profitability at the bank, which employs a staggering 200,000 people, notwithstanding salary restrictions and regulatory bottlenecks. While the primary thrust was on changing employee attitude towards their own organization and, of course, its customers, the transformation exercise was broadbased, encompassing fundamental changes in technology, processes and business-mix alike. In about three years beginning 2006, SBI not only defended its own lair against the siege of younger, leaner, meaner rivals, but actually took the battle to the attackers domains. SBI s size and setting make the story an inspiring example to other organizations, particularly in the public sector. Written in a fluid and engaging style, and backed by facts, figures, analysis and anecdotes, the book challenges several stereotypes and dogmas common in today s management circles.

  • Shipping Time:- Our orders are shipped within 24 Hours. 
  • Delivery Time:- 2-5 Days (Anywhere in India), 7-10 Days for remote location
  • Shipping Partner:- Bluedart, Amazon Shipping, Ekart Logistics, Delhivery & India Post.
  • Replacement:- Damaged During Transit, Missing Parts Or Item Mismatch.
  • Return:- Item mismatch or parts missing etc.
  •  No return/Replacement will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
  • We accept no responsibility for improper installation of our products. Electrical polarity must be properly observed in hooking up electrical components.
GRIT, GUTS AND GUMPTION : BY RAJESH CHAKRABARTI (HARDCOVER) OLD
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