The front office is the nerve centre of the hotel and, as such, is an excellent place in which to gain a detailed understanding of how a modern lodging establishment operates. The front office staff is the public's main contact with the hotel. The staff members handle reservations, greet guest on arrival, register new guests, dispense keys, handle incoming and outgoing mail, take messages for guests, provide information, listen to complaints and handle check-out procedures when guests depart. Clients from their first and lasting impression of the hotel based on their experince with the front office staff. If you want to make a good impression and keep customers coming back to your hotel, then you need to ensure that your staff are well aware how to provide great front office service. This manual is an essential tool to help educate the staff about the control and functions that are associated with managing the front office. About the Author B K Chakravarti born in 1939 in British India, has been associated with the Hotel Catering Education in India almost from its early days. After his retirement as Director, Institute of Hotel Management (Ministry of Tourism, GOI), Patna, he was invited to start and co-ordinate the new Hotel Management Deptt. At BIT, Mesra Ranchi (A Deemed University or International Repure). Dr. Chakravarti had authored more than 10 books on Hospitality, Food Service etc. And published numerous articles & papers in Indian & Foreign Journals. In Fact Dr. B K Chakravarti is well known and a stalwart figure in his field in India and Abroad. He attended & presented papers etc in many international & national seminars.